Privacy Policy

Munjed Qasrawi Exchange (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting munjedex.com or communicating with us.

1. Information We Collect

We may collect the following information:

• Your name, email address, telephone number, and message when you submit our contact form.
• Information you provide when requesting information about currency exchange, money transfers, branches, or other services.
• Technical information such as IP address, browser type, device type, visited pages, security logs, and cookie information.
• Information required by law when you visit a branch or request a regulated financial service, including identification and transaction details.

Please do not include sensitive financial information, passwords, PIN codes, payment-card details, or identification documents in the website contact form.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and service requests.
• Provide branch, currency exchange, and money transfer information.
• Improve the performance, security, and usability of our website.
• Prevent fraud, abuse, and unauthorised activity.
• Comply with applicable legal, regulatory, record-keeping, and anti-money laundering requirements.
• Establish, exercise, or defend legal claims.

Submitting an enquiry through this website does not create a transaction or guarantee that a service will be available.

3. Cookies and Website Technologies

Our website may use essential cookies required for security and normal operation. Subject to your consent settings, it may also use analytics or functionality cookies.

You can manage non-essential cookies through the website’s cookie banner or your browser settings. Disabling certain cookies may affect some website features.

4. Third-Party Services

Our website may display or connect to third-party services, including:

• Google Maps and Google Reviews.
• Currency-rate information providers.
• Website hosting, security, analytics, email, and form-delivery providers.
• Money transfer and payment networks referenced on the website.

These providers may process technical or usage information according to their own privacy policies.

5. Sharing Personal Information

We do not sell your personal information.

We may share information when reasonably necessary with:

• Employees and authorised representatives who need it to respond to your request.
• Service providers supporting website hosting, security, communication, or technical operation.
• Regulatory, governmental, judicial, or law-enforcement authorities when required by law.
• Financial or money-transfer partners when necessary to provide a requested service.

6. International Data Transfers

Some technology or service providers may process information outside Jordan. When this occurs, we take reasonable steps to ensure that information is handled in accordance with applicable data-protection requirements.

7. Data Retention

We retain website enquiries only for as long as reasonably necessary to respond, maintain appropriate records, resolve disputes, protect the website, and comply with legal obligations.

Transaction and customer-identification records may be retained for the periods required under applicable financial and anti-money laundering regulations.

8. Data Security

We use reasonable administrative, organisational, and technical safeguards to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable Jordanian law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where processing depends on consent.
• Object to or restrict certain processing.
• Request deletion where legally permitted.
• Submit a complaint to the appropriate authority.

Some requests may be restricted when retaining or processing information is required by financial, regulatory, anti-fraud, or anti-money laundering obligations.

10. Children’s Privacy

This website is not intended to collect personal information directly from children. Please contact us if you believe a child has submitted personal information without appropriate authorisation.

11. External Links

Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, or applicable requirements. The updated version will be published on this page with a revised effective date.